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I've Beaten The Buggers - zd8000 |
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Written by Harry Monkfish
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Jun 21, 2009 at 02:05 PM |
Location: UK
Well my story is the same as everybody else's.
Bought my HP ZD8000 in 2005. Within 14 months the first line appeared. Then a second etc etc.
After about six lines appeared I contacted HP customer service. They informed me the warranty was out of date and therefore not their problem. They would fix it but at my own expense.
So I left it at that.
Over the next year or so the lines just kept coming until I could only use 2/3 of my screen. Then without warning the whole screen went kind of white. You could make things out but it was not usable. so again i contacted HP and the same response as before was received.
So then I was in a situation where I had my old desktop minitor plugged into my laptop. Great, eh?
This went on for another year. Then one day I thought this is ridiculous.
I contacted consumer direct and they told the law stats that an item purchased should be 'durable and fit for purpose'. and this is for six years after the item is purchased. He told me to gather as much evidence together as I could, white to HP and demand they do something about it.
I did this using print offs from all the forums, including this one, regarding this problem.
No response. By now I had my teeth into this. So I decided to take them to court.
I made a claim at the small claims court in the UK. This cost me £60.
After a week I had a letter from HP solicitor. It basically said see you in court.
I'm not going to go into great detail but will give you a list of what happened.
1. HP said they wanted an independent body to inspect the unit.
2. I agreed .
3. They could not find an independent body and would therefore like to inspect the unit themselves.
4. I agreed.
5. The judge ordered a pre hearing meeting with me and HP's team to discuss whether expert opinion was needed..
6. We went to the court. HP's solicitor told the judge that HP were prepared to replace the screen 'as a gesture of good will'
7. I agreed to this on the condition that the new screen would come with a 3 year warranty. I said I would even pay for the extended warranty. The solicitor said he would put this idea to HP.
8. Three weeks later I had a letter for the solicitor offering me a replacement laptop 'as a gesture of good will'.
9. I checked out the model offered. Piece of rubbish compared to my ZD. I declined the offer stating several things: mainly my ZD had a true bright screen.
10. A week or so later another letter arrived. This time the 'gesture of good will' was a brand new HP DV&-1214EA laptop.
See here:
[Link ]
So there you go. Persevere and you will succeed.
Many thanks
Harry
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