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Written by George
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Jan 11, 2010 at 06:20 AM |
I've had my zd8000 for four years, so have survived pretty well judging by the number of posts... but, from new I've had problems. The first was a defective DVD drive. Kaput from the box. And this was coupled with a mysterious (I presumed software) problem. The DVD drive was replaced under warranty, and one month later failed again. During this time I was still experiencing very strange software issues; the computer couldn't remember its custom settings, and certain files were becoming corrupt. I reloaded all the software several times, to no avail. After filing another warranty claim with HP, I was told that the warranty had expired. The machine was only 6 months old. What followed was a series of very frustrating (but polite) calls to India, where I was repeatedly told that the laptop was out of warranty. It was at this point that I decided to fix the problem myself, running a full diagnostics on the hard-drive... Bingo. A stuffed hard-drive - again from new - and had not been picked up during quality control, or 2 visits to HP authorised repairers... What's going on with that?
Anyway, I'll see if I can fix the screen myself, will keep recommending to people that they don't touch HPs, and will buy mysled a Toshiba next time round. Cheers, George.
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