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Thank you for visiting HPVerticalLine.com!  The purpose of this website is to educate consumers about Hewlett-Packard’s faulty hardware issues in a growing number of their computer models.

Hewlett-Packard computers are increasingly notorious for suffering short lifespans, overheating, LCD display failures, and multitudes of other hardware and design related problems. Additionally, when dealing with customers who have defective HP computers, HP customer support seems to have a policy of denial and blame.  HP customers are frequently charged unreasonable fees for repairs on defective HP computers and even for customer support. In many cases, HP repairs defective computers with more defective or refurbished hardware, often-times selling the customers an “extended warranty”, which appears to be designed to expire shortly before the repairs do.

If you own or have owned a Hewlett-Packard computer, please share your experiences so others may make an educated decision when purchasing a computer.

My HP zd8000 computer cost me over $1,500/US and began failing within the first 10 months. Problems with my HP zd8000 computer include vertical display lines, dead pixels, slow operation, overheating, battery dysfunction, cracks in the case from heat, and a disgruntled operator (hence the website).

Despite their awareness of the issue, Hewlett-Packard has not owned up to their responsibility to recall and replace all of their defective models.
I am a victim of Hewlett-Packard; don’t be one too!

Dead on arrival – hp pavilion elite hpe8xt

I got this desktop delivered along with a hp monitor. The moment i
connected it up and booted it i had a problem: The monitor would
simply be dead no display. After a few tries it showed a proper image
and i was able to set my computer up. Next when the computer tried to
go to sleep the monitor went brown and i got a nasty beeping sound.
And after that when i rebooted the PC it had 4 solid vertical stripes
on the display (which works fine with other PCs) and also the entire
screen is scrambled. Now window gives a BSOD about the graphics card
(ATI radeon 6670).

I am truly disgusted with my out-of-box experience. The only bright
side to this is that it happened right after i received my PC so i am
returning it right away.

Submitted by Raj.

Vertical Line – HPMini

I have an HPMini netbook. It has never been dropped and is cared for
with kid gloves. Several days ago my computer developed in the same
spot a vertical line one third of the way from the right. Considering
this computer was hardly used, never abused etc and is in like new
condition I cannot believe this has happened.
I already got problem with battery fail to charge on the same netbook,
it happen just less than a month after I bought it.
I did servicing and it cost around $100 just diagnose, luckily still
under warranty. I can imagine how much servicing cost me for this out
of warranty $400 netbook.
I had just purchased a HP laptop too…and now I regret totally this
purchase.. I didn’t know until this happen to me and thousand others.
I have referred so many people to HP… I will make it a point to tell
everyone I meet.. not to buy HP producs.

Submitted by HPFans.

Right out of the Box – G42

I just received my laptop in the mail yesterday. I open it up the first thing that happens when I boot it up is the white blank screen with colorful lines. At first I honestly thought it was loading and it was a pretty screen saver while it was loading, but no. I turned it off and turned it back and worked fine the rest of the night. This morning I go to turn it on to print the resume I’d spent my entire night doing, and what happens? The Vertical Lines are back and have taken over! No matter how many times I take the battery out or turn it on and off they aren’t going anywhere. Good thing I got a warranty on it or I’d be even more angry, but from what i’ve heard who knows if I’ll get blamed for the lines by the HP staff! Never getting another HP, sticking to Macs.

Submitted by Mary.

Vertical Line Problem – ZD 8000

Same problem as everyone else, Is there any fix, including an
external Video card…
I hate I spent $750.00 to fix it once before and the repair, didn’t
last, HP was aware of this problem and repaired my laptop with
defective equipment….. NO MORE HP FOR ME UNTIL THEY REPAIR THIS AND
I WILL SPREAD THE WORD……

Submitted by Charles Carpenter.

Two Vertical Lines – G60

I bought HP G60 brand new laptop in Dec 2009, then suddenly last week,
when I started the computer, 2 white vertical lines appeared. The
laptop is suddenly useless, it won’t work. As as result, I have had
to buy another laptop (ofcourse this time it is NOT a HP laptop). Is
there a way I can get this repaired for less money?

Submitted by Laptopuser.

No Display on ZD8000

This was a top of the line HP computer purchased for almost $2000. The
display began to fail shortly after purchase. We have been approaching
HP for help in this matter off and on for years. Their canned response
is to pretend there are “no known issues” with this model computer. I
even recently had the tech support Eli and his supervisor Michael (in
the Philippines) Google “ZD8000 Display Problems” so they could see
the multitude of similar issues. They acknowledged the large number of
search hits yet they still claim there are “no know issues”. My
question is, What is a known issue then. At what point do they know
something when 1000′s of people are experiencing the same problem only
to report it to HP and their stance is “We know nothing”. Interesting
tactic I would say. Reminds me of see no evil, speak no evil, hear no
evil.

I refuse to let this computer become a $2000 paperweight. I plan to
push this until it becomes a class action suit and justice is served
for all the people who have wasted their money on this and other HP
products. Furthermore I am learning these poor cooling design flaws
persist with newer model HP laptops.It seems they would rather sell
inferior and defective products than make happy customers.

Submitted by kinglived.

More HP Shit – dv7000

My hp dv7 is less than 2yrs. old, and now has a neon green line, from
top to bottom. It’s about a little more than mid way of my screen. If
this is common for HP, my next computer wont be HP. But this will have
to do for now, no funds to replace it right now.

Submitted by Rick T.

Vertical lines, rust, eabservr.exe troubles – dv8000

My DV8000t purchased in November of 2006, worked for three months, then
crashed with blue screen and never booted again. HP (depot repair)
replaced the hard drive under warranty, it took at least a week. Two
months later computer started crashing again due to the video memory
mapping problems, particularly in a dual head configuration, leading
to a motherboard replacement (again, a week or more shipping it to and
from the warranty repair shop). In mid- 2010 the screen started
developing the vertical lines, a few at first, then more and more.
They are all in the right part of the screen. Has anyone determined
what part is failing and has there been any progress in fixing the
issue?

Submitted by Alex L.

A slow, colorful death – nc6400

I’ve had an hp nc6400 laptop for about three years now, because they
were the cheapest thing CERN Stores had on offer.  The first few
bright lines appeared at the end of year one, and I treated them by
protecting the flat signal cable running to the LCD with a few layers
of electrical tape.  That seemed to work, confirming the reports I saw
online that this cable is prone to shorting where it runs over a sharp
edge, within body of the laptop. Since then I I started to get a new
line every few weeks, including one really nice cluster about 2″ from
the right edge. They go away, restoring normal display function, with
some LCD acupressure.  Well, some of them do…

Submitted by Jason.