Sisyphus had it easier – follow up

Just to let you know, I did take your advice (having heard the same recommendation elsewhere, like the Consumerist website)

It did cost me more money ($70.00 to file the court case), as well as a fair amount of time, but…

Email from earlier today:

Dear Mr. Green:

Thank you for your time this morning to discuss potential resolutions to this matter.  It is unfortunate that you have had an unsatisfactory experience with your Pavilion Notebook.

This email is to confirm that one of the options we discussed was to provide you with a new replacement of equal value to your initial purchase price and a 3 year extended warranty. The approach would be to go to www.hp.com and select a unit with desired configuration.

Please feel free to contact me next week to discuss this further.

Best regards,

************************ Manager
Executive customer Relations

LCD Jumps And Has Lines – dv8327cl

I've had my HP Pavilion dv8327cl for about 2 years. I noticed a dark bar on the left side of my screen and a red line on the right side. Now the image jumps wildly up and down. If I push the screen toward me a little, it stops, but starts jumping again as soon as I let go. Of course, the warranty has expired. I was glad that it was still in force when one of the hard drives failed.

I've seen many posts of people with Pavilion dv8000 series notebooks that have the exact same symptoms. This has to be a manufacturer's defect. Please let me know if you file a class action law suit! I definitely want to be a part of it. Thanks.

I, too, suffer from HP Vertical Line Syndrome – tx2500z

Damn thing just appeared out of nowhere, I sat and watched it crawl rapidly from the top of the screen to the bottom about half an inch from the left edge, and now it won't go away. I'd try rubbing the screen, but with the extra layer of plastic for the tablet's touch interface I can't even get to the lcd screen in that area. At least it's not in the middle of the screen– but I got this computer for art and animation work. Very not cool.

Vertical Lines – zd8156

I bought my Pavilion in 2005, and after 13 months it started developing these annoying vertical, hair-thinned colored lines…. at first was one, then a second one, and exponentially they came out more and more…after few weeks of seeking technical advices and solutions, I came to the conclusion it didn't worth to replace the lcd (as it could happen again), so I bought an external monitor, which I'm using since then… I was very frustrated at the time, as I had spend quite a lot of money, thinking that I bought one of the best – in that moment – laptops… since then that opinion changed drastically, now I just won't buy again any HP product…
Thanks for this site, which I discovered only now.

Vertical Lines – zd8000

I've had my zd8000 for four years, so have survived pretty well judging by the number of posts… but, from new I've had problems.  The first was a defective DVD drive.  Kaput from the box.  And this was coupled with a mysterious (I presumed software) problem.  The DVD drive was replaced under warranty, and one month later failed again.  During this time I was still experiencing very strange software issues; the computer couldn't remember its custom settings, and certain files were becoming corrupt.  I reloaded all the software several times, to no avail. After filing another warranty claim with HP, I was told that the warranty had expired.  The machine was only 6 months old.  What followed was a series of very frustrating (but polite) calls to India, where I was repeatedly told that the laptop was out of warranty.  It was at this point that I decided to fix the problem myself, running a full diagnostics on the hard-drive…  Bingo.  A stuffed hard-drive – again from new – and had not been picked up during quality control, or 2 visits to HP authorised repairers…  What's going on with that?
Anyway, I'll see if I can fix the screen myself, will keep recommending to people that they don't touch HPs, and will buy mysled a Toshiba next time round.  Cheers, George.

HP Latops – Pavillion

First, I will NEVER buy another HP computer. The vertical lines on this Pavillion are just one of several reasons. Heck, I don't think I will even buy a printer or paper from them.

When I first opened it up it took days before I could even use for anything at all. Despite calls to their so called "Tech Support" I had to resolve all lock-ups (on first booting), crashes, hangs, BSOD's & slow down's on my own. All due to a ton of crapware they had installed and just plain stupid configuration default settings.

It's out of warranty now and yeah, they want more than its worth to "fix" it. It has not been mishandled in ANY way or subjected to any kind of environmental extremes etc. And, this is not the only HP product I've had or, people I know first hand have had that came new with problems to legion to mention.

GOD I AM SOOOO GLAD Carly Fiorina is not now our VP ! ! !

Another digruntled notebook user – dv6807us

I purchased my notebook in August 2008.  In November 2008, the hard drive failed.  Hp replaced under warranty.  In February 2009, the notebook hinges became so loose that they could no longer hold the screen upright.  Hp replaced the entire monitor under warranty.  When I got the notebook back, the hard drive wouldn't read the cd rom drive.  Come to find out that Hp did some kind of hard drive cleaning on the notebook without my authorization.  After fighting with Hp, I ended up fixing it myself by reseating the drive.  Today, I close the lid which puts the computer to sleep.  Upon opening it up, I have a wonderful red line running right down the middle of the monitor.  Since my warranty is expired, Hp would gladly repair the monitor for the low price of $398.00 + shipping and taxes. Thiefs.

zd8000 Vertical Lines

You got it right. Almost thought I was looking at the wrong computer. I dont know why but I bought another HP Laptop. The zd8000 still works like a champ but the longer it runs, the more lines it gets. But do you really think its HP? I am sure they source out their LCD's. I am not defending them because they should stand behind their product. I would just like to know the alternate solution for throwing a good working machine in the trash.